Shipping and Return
STANDARD SHIPPING POLICY
Orders are processed Monday - Friday 9:30 am and 5:30 pm, PT. Actual lead time is listed in the confirmation email. From 05/26/20 on, the lead time is 3-7 business days on all sneeze guards. For other orders we apologize for potential delays in manufacturing or delivery! If you order whole sheets (sizes 48x96") pick up is possible within 1-3 days! We generally ship via UPS or FedEx, which takes approximately 1-7 business days to arrive after departing our location. After we ship your order, we will email you with tracking information. Should you refuse a delivery, additional charges may apply for deliveries returned to our location.
For sneeze guards, plexiglass shields, retail barriers and other COVID 19 related items, we are not accepting returns or cancellations at this time.
Sneeze Guards are not returnable due to possible contamination issues.
By using our cut-to-size service, you accept and understand that cut-to-size orders are nominal and have a tolerance of +/- 0.125" (1/8") and that non-optimal cut-to-size materials are not returnable or refundable.
For all other stock items:
Standard stock items (not sneeze guards) are returnable if undamaged and unused, new condition, that means only with masking film. Returns without the masking paper or protecting film are not possible.
- You may request a return for your order within 30 days of receipt. Please note that not all orders are eligible for returns. Sneeze guards, custom orders and items without masking film are considered final sale and are therefore non-returnable. Customers are responsible to pay for returns and create their own shipping labels. We do not provide any return labels. All items must be returned in their original packaging and in re-sellable condition.
- Once you receive an authorization from our customer service you have 30 days to physically return the product to us. Please note that after those 30 days you will not be able to return your product.
-Customers are responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes for international returns.
Items you return should be packed carefully and tracked or insured to confirm receipt. We are unable to refund or replace items damaged in transit back to us. We recommend insuring the item(s) so that you can be reimbursed by your carrier in the unlikely event that it is damaged in transit.
- Refunds will be issued for the amount of the product less a 20% restocking fee. Shipping is NOT refundable.
CHANGING OR CANCELLING ORDERS
Orders cannot be changed or cancelled after 2 business days.
Please inspect all contents immediately for damages upon arrival. For items damaged during shipping, please make a claim with the shipping company UPS or USPS within 5 days from receipt of the delivery date. Please send us the claim number via email so that the issue can be further examined and the appropriate actions can be taken (claims later than 5 days following receipt of your order will not be accepted).
Save damaged shipping box(es) and all packaging. For LTL truck deliveries, save the pallet(s).
If you have received an incorrect item, please contact our Customer Service via email for a resolution.